Terms & Conditions

1. About these terms

These terms form a binding agreement between you (the renter) and RentACar. They apply together with your booking confirmation, the rental agreement you sign at pick-up, and any protection package or add-on you select. If any provision is found unenforceable, the remaining provisions continue to apply.

2. Eligibility and driver requirements

To rent a vehicle you must meet the requirements below. We may refuse a rental or cancel a booking if these requirements are not met.

• Be at least 21 years old (certain vehicle categories may require a higher minimum age).
• Hold a full, valid driving licence for the relevant category, issued at least 12 months before the rental start date.
• Present a valid ID card or passport and a driving licence at pick-up.
• Hold a valid payment card or pay the refundable deposit by an accepted method.
• Not be under the influence of alcohol, drugs or medication that affects your ability to drive.

3. Booking and confirmation

A booking is created when you complete the online reservation and we send a confirmation. Availability is not guaranteed until confirmation. We reserve the right to offer a comparable replacement vehicle if the reserved vehicle becomes unavailable.

4. Prices, taxes and payment

Prices are shown in the currency indicated during booking and include applicable taxes and fees unless stated otherwise. Optional protection packages, add-ons, fuel and any additional charges are payable as set out in your booking summary. We may correct obvious pricing errors before confirming a booking.

5. Deposit

A refundable deposit may be blocked on your payment card or collected in cash at pick-up. The deposit is released after the vehicle is returned on time, in the agreed condition and with the agreed fuel level. Bank processing times for releasing the hold are outside our control.

6. Cancellation and changes

You may cancel free of charge up to 24 hours before the scheduled pick-up time. Later cancellations, no-shows or early returns may be charged in accordance with the rate conditions shown at booking. Changes are subject to availability and any price difference.

7. Pick-up and return

The vehicle must be collected and returned at the agreed location and time. Late returns may incur additional charges. If you return the vehicle to a different location without prior agreement, a relocation fee may apply. The vehicle is checked for damage and fuel level at pick-up and return.

8. Use of the vehicle

The vehicle must be used responsibly and only for lawful private purposes. The following uses are not permitted:

• Driving by anyone other than the named driver(s) on the rental agreement.
• Driving under the influence of alcohol, drugs or medication that impairs driving.
• Using the vehicle for racing, driving instruction, towing or off-road driving.
• Transporting illegal goods or more passengers than the vehicle is licensed for.
• Subletting or transferring the vehicle to a third party.
• Driving outside the permitted territory without our written consent.

9. Insurance and damage

Third-party liability insurance is included in every rental. You may reduce your liability for damage or theft by selecting one of our protection packages. Damage caused by negligence, prohibited use or a breach of these terms may not be covered and you may be responsible for the resulting costs.

10. Fuel, mileage and tolls

Unless stated otherwise, the vehicle is supplied with a set fuel level and must be returned at the same level, or the difference will be charged. Mileage allowances, if any, are stated at booking. Tolls, parking and traffic fines incurred during the rental are your responsibility.

11. Traffic violations and fines

You are responsible for all traffic fines, tolls and administrative penalties incurred during the rental period. If we receive such a notice, we may charge an administration fee and pass your data to the competent authority where required by law.

12. Our liability

We are liable for our contractual obligations under applicable law. We are not liable for indirect or consequential losses, or for delays and losses caused by events beyond our reasonable control, including severe weather, strikes, road closures or acts of authorities.

13. Changes and governing law

We may update these terms from time to time; the version in force at the time of your booking applies. These terms are governed by the laws of the Republic of Serbia. Disputes will be subject to the jurisdiction of the competent courts in Serbia. If you have questions, please contact us through the details on our website.